Research Review on Library Service Quality Evaluation Based on LibQUAL+

Dou Shuyun

Knowledge Management Forum ›› 2013, Vol. 2013 ›› Issue (9) : 45-51.

PDF(615 KB)
PDF(615 KB)
Knowledge Management Forum ›› 2013, Vol. 2013 ›› Issue (9) : 45-51. DOI: 10.7536/j.issn.2095-5472.2013.09.007

Research Review on Library Service Quality Evaluation Based on LibQUAL+

Author information +
History +

Cite this article

Download Citations
Dou Shuyun. Research Review on Library Service Quality Evaluation Based on LibQUAL+[J]. Knowledge Management Forum. 2013, 2013(9): 45-51 https://doi.org/10.7536/j.issn.2095-5472.2013.09.007

References

[1]
The origins/birth of LibQUAL+[EB/OL].[2013-04-09].http://www.libqual.org/about/about_lq/birth_lq.
[2]
吴冬曼,赵能,解春伟,等.网络环境下图书馆服务质量评价方法探析[J].大学图书馆学报,2006(1):49-52.
[3]
唐琼,张玫,曾颖,等.基于LibWUSL+TM的广东高校图书馆服务质量评价[J].大学图书馆学报,2009(2):63-69.
[4]
谢春芝.LibQUAL+图书馆服务质量调查的实证分析[J].大学图书馆学报,2009(5):24-28.
[5]
张敏,谢琳,邵诚敏,等.基于LibQUAL的图书馆服务质量评估与提升——复旦大学图书馆读者满意度调查案例分析[J].上海高校图书情报工作研究,2009(4):1-5.
[6]
曹嵩.基于LIbQUAL+TM的图书馆服务质量评价---嘉兴职业技术学院图书馆服务质量调查与思考[J].图书馆建设,2008(11):73-76.
[7]
王静一,毕强.基于LibQUAL+的公共图书馆服务质量评价——东北三省省地级公共图书馆服务质量调查与思考[J].国家图书馆学刊,2010(2):55-59.
[8]
桂煜航,熊涛.基于LibQUAL+的图书馆服务质量实证研究——以华中科技大学管理学院图书馆为例[J].情报资料工作,2011(1):93-97.
[9]
朱良杰,刘伟远,孙金香.基于LibQUAL+TM的海南省高校图书馆服务质量调查分析[J].科技情报开发与经济,2013,23(2):53-55.
[10]
Cook C, Thompson B. Psychometric properties of scores from the web-based LibQUAL+TM study of perceptions of library service quality[J]. Library Trends, 2001, 49(4):585–604.
[11]
Thompson B, Cook C, Heath F. How many dimensions does it take to measure users’ perceptions of libraries? A LibQUAL+TM survey[J]. Portal: Libraries and the Academy, 2001, 1(2):129–138.
[12]
Thompson B, Cook C. Stability of the reliability of LibQUAL+TM scores: A reliability generalization meta-analysis study[J].Educational and Psychological Measurement, 2002,62(4):735–743.
[13]
Thompson B, Cook C, Thompson R L. Reliability and structure of LibQUAL+TM scores: Measuring perceived library service quality[J]. Portal: Libraries and the Academy,2002,2(1): 3–12.
[14]
Heath F M, Cook C, Kyrillidou M,et al. ARL index and other validity correlates of LibQUAL+TM scores[J]. Portal: Libraries and the Academy,2002,2(1): 27–42.
[15]
Thompson B, Cook C, Heath F. Structure of perceptions of service quality in libraries: A LibQUAL+TM study[J]. Structural Equation Modeling,2003,10(3):456–464.
[16]
Wei Youhua, Thompson B, Cook C. Scaling users’ perceptions of library service quality using item response theory: A LibQUAL+TM study[J]. Portal: Libraries and The Academy, 2005,5(1):93 –104.
[17]
Heinrichs J H, Sharkey T W, Lim J S. Relative influence of the LibQUAL+TM,dimensions on satisfaction: A subgroup analysis[J]. College & Research Libraries, 2005, 66(3):248–277.
[18]
Roszkowski M J, Baky J S, Jones D B. So which score on the LibQUAL+TM tells me if library users are satisfied?[J].Library & Information Science Research, 2005,27(4):424–439.
[19]
刘锦源.LibQUAL+AM的信度与效度检验:来自本土大学图书馆的证据[J].图书情报工作,2007,51(9):97-99.
[20]
王丹丹.基于LibQUAL+的高校图书馆服务质量值IPA分析[J].情报科学,2008,26(9):1350-1352.
[21]
张艳芳.回眸近十年国外学者之LibQUAL+研究[J].图书馆学研究,2010(6):4-5.
[22]
刘玉娥,刘敏.LibQUAL+图书馆服务质量评价研究综述[J].高校图书馆工作,2011,31(4):31-33.
[23]
史继红.论LibQUAL作为图书馆服务质量评价工具的局限性[J].情报科学,2008,26(3):415-416.
[24]
夏有根,潘继进,徐一忠.基于LibQUAL的图书馆服务质量评价及实证研究[J].理论与探索,2009,32(6):35-36.
[25]
曾照云.LibQUAL+TM ——图书馆服务质量评价研究综述[J].情报杂志,2009,28(12):97-98.
PDF(615 KB)

Accesses

Citation

Detail

Sections
Recommended

/