An Empirical Analysis of the Library Service Quality Based on the LibQUAL+TM Scale

Zhang Haiying

doi:10.7536/j.issn.2095-5472.2013.02.007

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Knowledge Management Forum ›› 2013, Vol. 2013 ›› Issue (2) : 44-49. DOI: 10.7536/j.issn.2095-5472.2013.02.007

An Empirical Analysis of the Library Service Quality Based on the LibQUAL+^TM Scale

Zhang Haiying

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Zhang Haiying. An Empirical Analysis of the Library Service Quality Based on the LibQUAL+^TM Scale[J]. Knowledge Management Forum. 2013, 2013(2): 44-49 https://doi.org/10.7536/j.issn.2095-5472.2013.02.007

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[2]	韦福祥. 服务质量评价与管理[M].北京：人民邮电出版社, 2005:142-144. Cited in this article [1]

[3]	施国洪,岳江君, 陈敬贤.我国图书馆服务质量测评量表构建及实证研究[J].中国图书馆学报,2010(4):37-46. Cited in this article [1]