The Mechanism of Intelligent Knowledge Services in Libraries Empowering AI Literacy Development of Faculty in Border-region Universities

Jiang Jiping; Wu Ruiyao; Wei Jiaxiu

doi:10.13266/j.issn.2095-5472.2025.039

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Knowledge Management Forum ›› 2025, Vol. 10 ›› Issue (6) : 579-593. DOI: 10.13266/j.issn.2095-5472.2025.039 CSTR: 32306.14.CN11-6036.2025.039

The Mechanism of Intelligent Knowledge Services in Libraries Empowering AI Literacy Development of Faculty in Border-region Universities

Jiang Jiping ¹^,²^,³ ,
Wu Ruiyao ³ ,
Wei Jiaxiu ³

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Abstract

[Purpose/Significance] This study investigates the underlying mechanism through which library smart knowledge services empower the development of AI literacy among faculty in borderland universities. It aims to provide a regional perspective and practical insights for addressing challenges in teachers' digital-intelligent transformation and for expanding the functional role of academic libraries. [Method/Process] Utilizing a grounded theory approach, in-depth interviews were conducted with 30 faculty members from universities in the Guangxi border region. Data analysis involved a three-level coding process to construct a "Symbiotic Mechanism Model of Library Smart Knowledge Services". [Result/Conclusion] The research reveals an empowerment model characterized by "Preconditions — Multi-dimensional Empowerment — Collaborative Evolution". Faculty's AI literacy challenges and mismatches in library services constitute the preconditions. Libraries then engage in multi-dimensional intervention through four interconnected empowerment pathways: skills, cognition & ethics, culture & localization, and outcomes & governance. This ultimately drives the librarian-faculty relationship towards collaborative evolution, externally manifested in the behavioral progression of "anxiety → trust → integration → co-creation", and internally representing a fundamental shift from one-way support to two-way collaboration. This study enriches the regional theoretical perspective on smart libraries and faculty development, offering concrete implications for the localized and collaborative practices of academic libraries.

Key words

knowledge services in libraries / faculty teachers' AI literacy / border-region universities / mechanism of action

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Jiang Jiping , Wu Ruiyao , Wei Jiaxiu. The Mechanism of Intelligent Knowledge Services in Libraries Empowering AI Literacy Development of Faculty in Border-region Universities[J]. Knowledge Management Forum. 2025, 10(6): 579-593 https://doi.org/10.13266/j.issn.2095-5472.2025.039

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蒋继平：选题设计，数据编码，论文撰写与修改；

吴睿瑶：数据编码，论文修改，模型图绘制；

韦佳秀：数据编码。

Funding

This work is supported by Guangxi Higher Education Development Research Center, Foundation Project titled "The Mechanism and Practice Pathway of Smart Knowledge Services in Enhancing Digital Literacy of University Faculty in Guangxi"(GXGJB202508)

Guangxi Philosophy and Social Science Foundation Project titled "Research on the Construction and Application of Smart Library Knowledge Service System"(23BTQ001)