PDF(3409 KB)
Information Transparency and Consumer Education: Governance Strategies to Counter "Big Data Price Discrimination"
Chen Jinghao, Deng Zhiyuan, Chen Yide
Knowledge Management Forum ›› 2025, Vol. 10 ›› Issue (6) : 516-534.
PDF(3409 KB)
PDF(3409 KB)
Information Transparency and Consumer Education: Governance Strategies to Counter "Big Data Price Discrimination"
[Purpose/Significance] Addressing the issue of "big data price discrimination" in the digital economy, which severely undermines consumer rights and market fairness, this study focuses on two key governance strategies: information transparency and consumer education. It explores their synergistic efficacy in countering this phenomenon to foster a fair digital market with multi-stakeholder participation. [Method/Process] Based on information asymmetry theory, equity theory, and information processing theory, the research employs two 2×2 scenario-based experiments (food package ordering and hotel booking) to examine the interactive effect of information transparency and consumer education on perceived price discrimination, and analyzes the mediating effect of perceived price fairness. [Result/Conclusion] The results indicate that the interaction between information transparency and consumer education significantly enhances consumers' perception of price discrimination. While enhancing either strategy individually improves recognition ability, their combined effect yields more pronounced results. Perceived price fairness partially mediates this interactive influence: improvements in information transparency and consumer education enhance consumers' understanding of pricing procedures, thereby increasing their perception of fairness and indirectly mitigating their ultimately negative judgments.
information transparency / consumer education / big data price discrimination
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陈璟浩:提出研究构思,进行正式分析,获取经费资助,设计研究方法,指导研究过程;
邓至媛:管理实验数据,进行正式分析,开展调查工作,完成数据可视化,撰写论文初稿;
陈一德:进行正式分析,验证实验结果,开展调查工作,修改论文并定稿。
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