PDF(2039 KB)
Research on User Satisfaction of Enhanced Publishing Knowledge Services in Academic Journals——A Case Study of CNKI
Juxin Feng, Ziran Zhang, Yuan Hong
Knowledge Management Forum ›› 2023, Vol. 8 ›› Issue (6) : 487-501.
PDF(2039 KB)
PDF(2039 KB)
Research on User Satisfaction of Enhanced Publishing Knowledge Services in Academic Journals——A Case Study of CNKI
[Purpose/Significance] This study aims to construct a user satisfaction index system of enhanced publishing knowledge services platform of academic journals, and quantitatively analyzes the satisfaction degree of users in each dimension and the priority of subsequent improvement in each dimension through first-hand data, so as to promote the improvement of knowledge service capability of academic journal platform and the optimization of user knowledge acquisition experience..[Method/Process] We extracted 21 satisfaction indicators from the four dimensions, including interaction enhancement, content enhancement, presentation enhancement, and knowledge service effectiveness, and designed and distribute the questionnaire. The method of entropy and fuzzy comprehensive evaluation were used to analyze the satisfaction degree of 307 samples. Finally, IPA analysis was used to identify the categories of each index and determine the priority for enhancement. [Result/Conclusion] The satisfaction levels across the four dimensions of the enhanced publishing knowledge service user satisfaction index system for academic journals are all relatively satisfactory. The highest satisfaction level is the knowledge service effect, while the lowest is the presentation enhancement. The overall satisfaction of users on the enhanced publishing knowledge service of academic journals is relatively satisfactory. The improvement focus for the enhanced publishing knowledge service platform should emphasize the construction of the richness of the interactive mode, the system helps, the richness of the content, the compactness of the knowledge connection and the order of the arrangement.
enhanced publishing knowledge services / user satisfaction / entropy method / IPA analysis / fuzzy comprehensive evaluation
| [1] |
刘锦宏, 张亚敏, 徐丽芳. 增强型学术期刊出版模式研究[J]. 编辑学报, 2016, 28(1): 15-17. （LIU J H,ZHANG Y M,XU L F. Publishing model of academic journals of enhancement mode[J].Acta editologica,2016,28(1):15-17.）
|
| [2] |
李小燕, 田欣, 郑军卫, 等. 科技期刊增强出版及实现流程[J]. 中国科技期刊研究, 2018, 29(3): 259-264.(LI X Y,TIAN X,ZHEN J W, et al. Enhanced publication of scientific journals and its realizing process[J].Chinese journal of scientific and technical periodicals,2018,29(3):259-264.)
|
| [3] |
张海生, 蔡宗模, 吴朝平. 学术期刊增强出版的实践与探索[J]. 传媒, 2020(15): 33-34.(ZHANG H S,CAI Z M,WU Z P. Practice and exploration of enhancing publishing in academic journals[J].Media,2020(15):33-34.)
|
| [4] |
郜书锴.增强出版助力学术期刊的知识生产与传播[EB/OL]. [2023-09-20]. https://baijiahao.baidu.com/s?id=1689926600660894339&wfr=spider&for=pc (GAO S K. Enhancing publishing to support knowledge production and dissemination in academic journals[EB/OL]. [2023-09-20]. https://baijiahao.baidu.com/s?id=1689926600660894339&wfr=spider&for=pc.）
|
| [5] |
王军. 数字经济视域下学术期刊增强出版的路径选择[J]. 农场经济管理, 2022(7): 50-53.(WANG J. The path selection and case analysis of enhanced publishing of academic journals from the perspective of digital economy[J].Farm economic management，2022(7): 50-53.)
|
| [6] |
WOUTERSEN－WINDHOUWER S，BRANDSMA R，VERHAAR P，et al．Enhanced publications: linking publications and research data in digital repositories[M].Amsterdam: Amsterdam University Press，2009．
|
| [7] |
BARDI A, MANGHI P. Enhanced Publications: data models and information systems[J]. Liber quarterly, 2014, 22.
|
| [8] |
徐立萍, 何丹, 程海燕. 学术期刊增强出版的有效策略研究[J]. 科技与出版, 2020(3): 104-108. （XU L P,HE D,CHENG H Y. Research on effective strategies for enhancing publishing in academic journals[J].Science-technology & publication,2020(3): 104-108.）
|
| [9] |
李静, 亢小玉. 科技期刊增强出版的融合模式分析与推进策略研究[J]. 编辑学报, 2020, 32(6): 615-618.（LI J,KANG X Y. The integrated model analysis and propulsion strategy research on enhanced publishing of scientific journals[J].Acta editologica,2020, 32(6): 615-618.）
|
| [10] |
王雅娇，刘伟霄. 学术期刊增强出版的新路径——微信公众平台[J]. 中国科技期刊研究, 2018, 29(11): 1177.(WANG Y J,LIU W X. New path of academic journals enhanced publications - WeChat offical account platform[J].Chinese journal of scientific and technical periodicals,2018, 29(11): 1177.)
|
| [11] |
张扬. 基于“H5+微信”的科技期刊新媒体融合[J]. 中国科技期刊研究, 2017, 28(10): 936-940.(ZHANG Y. Media convergence of scientific journals based on H5 plus WeChat[J].Chinese journal of scientific and technical periodicals, 2017, 28(10): 936-940)
|
| [12] |
吴祝华, 蔡雅雯, 王国栋, 等. 学术期刊微信公众平台增强出版功能分析——以“南京林业大学学报”微信公众号为例[J]. 科技与出版, 2019(5): 88-91.(WU Z H,CAI Y W,WANG G D, et al. An analysis of enhancing the publishing function of academic journals' WeChat Public Platform -- taking the "Journal of Nanjing Forestry University" WeChat official account as an example[J].Science-technology & publication,2019(5): 88-91.)
|
| [13] |
胡玥, 胡英奎, 梁远华, 等. 作者、编辑二维视角下科技期刊增强出版的发展路径——基于对重庆市CSCD期刊的SWOT分析[J]. 中国科技期刊研究, 2022, 33(6): 756-762.(HU Y,HU Y K,LIANG Y H, et al. Methods for boosting enhanced publication in scientific journals from the perspective of authors and editors: Based on SWOT analysis of Chongqing CSCD journals[J].Chinese journal of scientific and technical periodicals, 2022, 33(6): 756-762.)
|
| [14] |
李宁. 学术论文增强出版的困境及对策[J]. 科技与出版, 2018(9): 124-129. (LI N. The dilemma and countermeasures of enhancing the publication of academic papers[J].Science-technology & publication,2018(9): 124-129. )
|
| [15] |
唐宗顺, 罗萍, 冉明会, 等. 学术期刊增强出版的困境及突破[J]. 中国报业, 2022(18): 82-83. (TANG Z S, LUO P, RAN M H, et al. The dilemma and breakthrough of enhancing publication in academic journals[J].Chinese newspaper industry, 2022(18): 82-83.)
|
| [16] |
崔玉洁, 包颖, 廖坤. 全媒体出版中增强出版的模式研究[J]. 编辑学报, 2018, 30(1): 70-73. (CUI Y J, BAO Y, LIAO K. Research on the mode of enhanced publication in the omnimedia publishing[J].Acta editologica, 2018, 30(1): 70-73.)
|
| [17] |
沈锡宾, 李鹏, 王红剑, 等. 中华医学会系列期刊全文电子文档交换和存储标准初探[J]. 中国科技期刊研究, 2015, 26(5): 475-479.(SHEN X B,LI P,WANG H J, et al. Introduction of full-text electronic document exchange and storage standards of series of Chinese Medical Association journals (CMA JATS 0.1) and its practice [J].Chinese journal of scientific and technical periodicals,2015, 26(5): 475-479.)
|
| [18] |
李娇, 寇远涛, 黄永文, 等. 国内外语义出版实践研究[J]. 数字图书馆论坛, 2017(12): 25-31.(LI J, KOU Y T, HUANG Y W, et al. Research on semantic publishing practices[J] Digital library forum, 2017(12): 25-31)
|
| [19] |
曾宪荣. 二维码在科技期刊融合创新中的应用与分析--以《计算机工程》为例[J]. 传媒, 2018(5): 37-39.(ZENG X R. Application and analysis of QR codes in the integration and innovation of scientific and technological journals - taking "Computer Engineering" as an example [J]. Media, 2018(5): 37-39.)
|
| [20] |
朱琳峰, 李楠. 学术期刊数字出版内容增强模式探索[J]. 编辑学报, 2019, 31(4): 421-423,427. (ZHU L F, LI N. Exploration on enhancement model of digital publishing content for academic journals[J]. Acta editologica, 2019, 31(4): 421-423,427.)
|
| [21] |
宋宁远, 裴雷, 王春迎. 科学论文语义增强的研究进展与趋势研判[J]. 图书情报工作, 2021, 65(1): 82-90.(SONG N Y, PEI L, WANG C Y. The survey and tendency of semantic enrichment for scientific papers[J]. Library and information service, 2021, 65(1): 82-90.)
|
| [22] |
李春秋, 徐曾旭林, 宋宁远, 等. 基于纳米出版物的中文学位论文语义组织研究[J]. 中国图书馆学报, 2021, 47(5): 97-115.(LI C Q, XU Z X L, SONG N Y, et al. Nanopublication-based semantic organization of Chinese dissertation [J]. Journal of library science in China, 2021, 47(5): 97-115.)
|
| [23] |
LIPANI A, PIROI F, ANDERSSON L, et al. Extracting nanopublications from IR papers[C]//Proceedings of multidisciplinary information retrieval: 7th information retrieval facility conference. Copenhagen: Springer, 2014: 53-62.
|
| [24] |
廖建军. 基于Nanopublication的知识服务架构解析[J]. 图书情报工作, 2017, 61(17): 131-138. (LIAO J J. Knowledge service architecture analysis based on Nanopublication [J]. Library and information service, 2017, 61(17): 131-138.)
|
| [25] |
吴思竹, 李峰, 张智雄. 知识资源的语义表示和出版模式研究——以Nanopublication为例[J]. 中国图书馆学报, 2013, 39(4): 102-109.(WU S Z, LI F, ZHANG Z X. Research on semantic representation and publishing schema of knowledge resource: take nanopublication as an example [J]. Journal of library science in China, 2013, 39(4): 102-109.)
|
| [26] |
PERONI S. The semantic publishing and referencing ontologies[M]//PERONI S. Semantic Web technologies and legal scholarly publishing. Cham: Springer,2014: 121-193.
|
| [27] |
NEVZOROVA O, ZHILTSOV N, ZAIKIN D, et al. Bringing math to LOD: a semantic publishing platform prototype for scientific collections in mathematics[C]//ALANI H, KAGAL L, FOKOUE A, et al. The semantic Web – ISWC 2013. Berlin: Springer, 2013: 379-394.
|
| [28] |
刘红霞, 沈锡宾. 重塑生产流程 提升中国科技期刊知识服务的能力[J]. 科技与出版, 2017(6): 17-21.(LIU H X, SHEN X B. Reshaping the production process and improving the knowledge service capabilities of Chinese scientific and technological journals [J]. Science-technology & publication, 2017(6): 17-21.)
|
| [29] |
沈锡宾, 刘红霞, 李鹏, 等. 数字化环境下中国科技期刊知识服务模式探析[J]. 编辑学报, 2019, 31(1): 11-16.(SHEN X B, LIU H X, LI P, et al. Analysis on the knowledge service model of Chinese scientific journals under the digital environment [J]. Acta editologica, 2019, 31(1): 11-16.)
|
| [30] |
向飒, 杨媛媛. 基于用户画像的学术期刊精准化知识服务策略[J]. 科技与出版, 2021(2): 103-107.(XIANG S, YANG Y Y. Precise knowledge service strategy for academic journals based on user portraits [J]. Science-technology & publication, 2021(2): 103-107.)
|
| [31] |
覃周亚. 数据赋能学术出版知识服务精准化[J]. 出版与印刷, 2022(3): 22-29. （QIN Z Y. Data empowerment of academic publishing knowledge service precision[J]. Publishing & printing, 2022(3): 22-29.)
|
| [32] |
徐雷, 秦翠玉, 李娇. 科技文献数据化及组织呈现路径研究[J]. 中国图书馆学报, 2022,48(3): 25-42.(XU L, QIN C Y, LI J. Datafication, organization, manifestation of scientific literature[J]. Journal of library science in China, 2022,48(3): 25-42.)
|
| [33] |
Elsevier. Mendeley data [EB/OL]. [2023-09-20]. https://blog.mendeley.com/category/mendeley-data/.
|
| [34] |
黄永文, 孙坦, 赵瑞雪, 等. 大数据与人工智能背景下新型知识服务研究与实践[J]. 图书情报工作,2022,66(19):36-46.(HUANG Y W, SUN T, ZHAO R X, et al. Research and practice of new knowledge services in the context of big data and artificial intelligence [J]. Library and information service, 2022, 66(19): 36-46.）
|
| [35] |
李鹏, 卜延明, 夏爽, 等. 视频技术在中华医学会系列期刊中的应用[J]. 中国科技期刊研究, 2016, 27(3): 292-295.（LI P，BU Y M, XIA S, et al. The application of video technology in the Chinese Medical Association journals[J]. Chinese journal of scientific and technical periodicals, 2016, 27(3): 292-295.）
|
| [36] |
何淼, 李彬. 青年受众的微信公众号使用及满意度研究[J]. 传媒, 2021(3): 65-67.(HE M, LI B. Research on the use and satisfaction of WeChat public accounts among young audiences [J]. Media, 2021(3): 65-67.)
|
| [37] |
张馨遥, 沈涌, 张健, 等. 基于模糊综合评价的在线健康信息服务用户满意度分析[J]. 情报科学, 2018, 36(6): 73-78,99.(ZHANG X Y, SHEN Y, ZHANG J, et al. Analysis on user satisfaction of online health information service based on fuzzy comprehensive evaluation model[J]. Information science, 2018, 36(6): 73-78,99.)
|
| [38] |
李春. 科技期刊数字化建设与读者满意度的相关性研究[J]. 中国科技期刊研究, 2017, 28(8): 728-735.(LI C. Correlation between digitalization construction of scientific and technological journals and readers' satisfaction[J]. Chinese journal of scientific and technical periodicals, 2017, 28(8): 728-735.)
|
| [39] |
谭春辉, 易亚, 李莉. 学术微信公众号用户持续使用意愿影响因素研究[J]. 现代情报, 2021, 41(1): 50-59,77.(TAN C H, YI Y, LI L. Research on the influential factors of users' continuance intention towards academic WeChat public account[J]. Journal of modern information, 2021, 41(1): 50-59,77.)
|
| [40] |
王铎, 王晰巍, 王燕. 虚拟现实阅读用户使用意愿影响因素研究[J]. 现代情报, 2021, 41(8): 66-75.(WANG D, WANG X W, WANG Y. Study on the influencing factors of virtual reality readers' use willingness[J]. Journal of modern information, 2021, 41(8): 66-75.）
|
| [41] |
王红霞. 数字阅读用户满意度实证研究[J]. 情报工程, 2020, 6(2): 91-103.(WANG H X. An empirical study on user satisfaction of digital reading [J]. Technology intelligence engineering, 2020, 6(2): 91-103.)
|
| [42] |
WIXOM B H, TODD P A. A theoretical integration of user satisfaction and technology acceptance[J]. Information systems research, 2005, 16(1): 85-102.
|
| [43] |
MCKINNEY V, YOON K, ZAHEDI F. The measurement of web-customer satisfaction: an expectation and disconfirmation approach[J]. Information systems research, 2002, 13(3): 296-315.
|
| [44] |
DELONE W H, MCLEAN E R. The DeLone and McLean model of information systems success: a ten-year update[J]. Journal of management information systems, 2003, 19(4): 9-30.
|
| [45] |
徐芳, 张惠萍. 网络读书频道用户体验满意度调查与分析[J]. 图书馆, 2018(2): 58-62.（XU F, ZHANG H P. Survey and analysis on experience satisfaction of Network reading channel user[J]. Library, 2018(2): 58-62.）
|
| [46] |
查先进, 张坤, 严亚兰. 数字图书馆智能信息推荐服务满意度影响机理的扎根研究[J]. 情报学报, 2022, 41(1): 83-95.(ZHA X J, ZHANG K, YAN Y L. Grounded research on the impacting mechanism of satisfaction with intelligent information recommendation services by digital libraries [J]. Journal of the China Society for Scientific and Technical Information, 2022, 41(1): 83-95.)
|
| [47] |
梁少博, 李金玲. 移动数字阅读平台用户转移行为研究[J]. 图书情报工作, 2022, 66(2): 99-108. （LIANG S B, LI J L. Research on user´s switching behaviors of mobile digital reading platforms [J]. Library and information service, 2022, 66(2): 99-108.）
|
| [48] |
关磊. 高校图书馆微信平台阅读推广成效影响因素研究——以TAM和D&M模型为视角[J]. 图书馆, 2020(6): 80-89.（GUAN L. Research on the influencing factors of reading promotion effect in academic library WeChat platform from the perspective of TAM and D&M [J]. Library, 2020(6): 80-89.）
|
| [49] |
杨少梅, 王婷, 李胜利. 基于模糊层次分析法的微信英语学习平台用户满意度综合评价——以水滴阅读为例[J]. 图书情报工作, 2019, 63(21): 97-104.（YANG S M, WANG T, LI S L. Evaluation of users’ satisfaction on WeChat learning platform based on the fuzzy AHP-methodology: the case of Dida Reading [J]. Library and information service, 2019, 63(21): 97-104.)
|
| [50] |
金小璞, 徐芳, 毕新. 知识付费平台用户满意度调查与提升策略[J]. 情报理论与实践, 2021, 44(5): 146-152.(JIN X P, XU F, BI X. Investigation on the user satisfaction of knowledge payment platforms and improvement strategies [J]. Information studies: theory & application, 2021, 44(5): 146-152.)
|
| [51] |
TSAKONAS G, PAPATHEODOROU C. Exploring usefulness and usability in the evaluation of open access digital libraries[J]. Information processing & management, 2008, 44(3): 1234-1250.
|
| [52] |
XIE H I. Users’ evaluation of digital libraries (DLs): their uses, their criteria, and their assessment[J]. Information processing & management, 2008, 44(3): 1346-1373.
|
| [53] |
MAKRANSKY G, PETERSEN G B. Investigating the process of learning with desktop virtual reality: a structural equation modeling approach[J]. Computers & education, 2019, 134: 15-30.
|
| [54] |
LEE J, KIM J, CHOI J Y. The adoption of virtual reality devices: the technology acceptance model integrating enjoyment, social interaction, and strength of the social ties[J]. Telematics and informatics, 2019, 39: 37-48.
|
| [55] |
徐丽芳, 丛挺. 数据密集、语义、可视化与互动出版:全球科技出版发展趋势研究[J]. 出版科学, 2012, 20(4): 73-80.(XU L F, CONG T. Data-intensive, semantic publishing, visualization, interactivity publishing: the development trend of global science and technology publication [J]. Publishing journal, 2012, 20(4): 73-80.)
|
| [56] |
刘冰, 张耀辉. 基于网络用户体验与感知的信息质量影响因素模型实证研究[J]. 情报学报, 2013, 32(6): 663-672.(LIU B, ZHANG Y H. Empirical study on information quality influencing factors based on network user experience and perception[J]. Journal of the China Society for Scientific and Technical Information, 2013, 32(6): 663-672.)
|
| [57] |
赵俊颜. 图书馆数字资源用户满意度的测评研究[J]. 情报理论与实践, 2012, 35(3): 91-94. (ZHAO J Y. Research on measurement and evaluation of user satisfaction with digital resources in library[J]. Information studies: theory & application, 2012, 35(3): 91-94.)
|
封菊馨：论文撰写与修改，实证数据分析；
张自然：论文指导与框架修改；
洪 缘：实证数据采集与处理。
/
| 〈 |
|
〉 |
