[1]	Cavanagh M F. Making the invisible visible: public library reference service as epistemic practice[D]. Toronto : University of Toronto, 2009. Cited in this article [1]

[2]	HARRIS J C. Social neuroscience, empathy, brain integration, and neurodevelopmental disorders[J]. Physiology & behavior, 2003, 79(3): 525-531. Cited in this article [1]

[3]	康丽娟, 张新宇. 共情的研究进展[J]. 全科护理, 2012, 10(35): 3346-3348. (KANG L J, ZHANG X Y. Research progress on empathy[J]. General nursing, 2012, 10(35): 3346-3348.) Cited in this article [1]

[4]	TAYLOR R S. Question-negotiation and information seeking in libraries[J]. College & research libraries, 2015, 76(3): 251-267. Cited in this article [1]

[5]	Pfeil U, Zaphiris P. Patterns of empathy in online communication[C]//Proceedings of the SIGCHI conference on human factors in computing systems. San Jose: ACM, 2007: 919–928. Cited in this article [2]

[6]	Preston S D, de Waal F B M. Empathy: its ultimate and proximate bases[J]. Behavioral and brain sciences, 2002, 25(1): 1–20. Cited in this article [2]

[7]	Miller F, Wallis J. Social interaction and the role of empathy in information and knowledge management: a literature review[J]. Information and data literacy, 2016, 52(2): 185–202. Cited in this article [4]

[8]	KEEN, S. A theory of narrative empathy[J]. Narrative, 2006, 14(3): 207-236. Cited in this article [1]

[9]	LIU Y, FEI H, ZENG Q, et al. Electronic word-of-mouth effects on studio performance leveraging attention-based model[J]. Neural computing and applications, 2020, 32: 17601-17622. Cited in this article [1]

[10]	DECETY J, LAMM C. Human empathy through the lens of social neuroscience[J]. The scientificworld journal, 2006, 6: 1146–1163. Cited in this article [2]

[11]	DE VIGNEMONT F, SINGER T. The empathic brain: how, when and why?[J]. Trends in cognitive sciences, 2006, 10(10): 435–441. Cited in this article [1]

[12]	DECETY J, JACKSON P L. The functional architecture of human empathy[J]. Behavioral and cognitive neuroscience reviews, 2004, 3(2):71-100. Cited in this article [1]

[13]	GROSBRAS M-H, PAUS T. Brain networks involved in viewing angry hands or faces[J]. Cerebral cortex, 2006, 16(8): 1087–1096.

[14]	BREITHAUPT F. A three-person model of empathy[J]. Emotion review, 2012, 4(1): 84–91. Cited in this article [1]

[15]	姜婷婷, 陈佩龙, 许艳闰. 国外心流理论应用研究进展[J]. 信息资源管理学报, 2021, 11(5): 4–16.( JIANG T T, CHEN P L, XU Y R. Research progress on the application of flow theory abroad [J]. Journal of information resource management, 2021, 11(5): 4–16.) Cited in this article [2]

[16]	ADEFILA A, GRAHAM S, CLOUDER L, et al. MyShoes-the future of experiential dementia training?[J]. The journal of mental health training, education and practice, 2016, 11(2): 91-101. Cited in this article [2]

[17]	WAGAMAN M A. Social empathy as a framework for adolescent empowerment[J]. Journal of social service research, 2011, 37(3): 278-293. Cited in this article [2]

[18]	刘洋,吴佩,万芷涵,等.用户微表情信息表征研究综述[J].知识管理论坛,2023,8(3):215-227. (LIU Y, WU P, WAN Z H, et al. A review of user micro-expression information representation[J]. Knowledge management forum, 2023,8(3):215-227.) Cited in this article [1]

[19]	PICKERING M J, GARROD S. Alignment as the basis for successful communication[J]. Research on language and computation, 2006, 4: 203-228. Cited in this article [1]

[20]	张旭东,刘洋.组态视角下元宇宙图书馆用户接受意愿影响因素研究[J].图书馆理论与实践,2023(03):73-85. （ZHANG X D, LIU Y. Research on the influencing factors of user acceptance to metaverse library from the perspective of configuration [J].Library theory and practice,2023(3):73-85.） Cited in this article [1]

[21]	吴江,刘涛,刘洋.在线社区用户画像及自我呈现主题挖掘——以网易云音乐社区为例[J].数据分析与知识发现,2022,6(7):56-69. （WU J, LIU T, LIU Y. Mining online user profiles and self-presentations: case study of NetEase Music Community [J]. Data analysis and knowledge discovery, 2022, 6(7):56-69.） Cited in this article [1]

[22]	BOZARTH J D. The art of “being’in psychotherapy[J]. The humanistic psychologist, 2001, 29(1/2/3): 167–203. Cited in this article [1]

[23]	ROGERS C R. The necessary and sufficient conditions of therapeutic personality change[J]. Journal of consulting psychology, 1957, 21(2): 95. Cited in this article [3]

[24]	POWELL J, CLARKE A. Information in mental health: qualitative study of mental health service users[J]. Health expectations, 2006, 9(4): 359-365. Cited in this article [2]

[25]	GRAY N J, KLEIN J D, NOYCE P R, et al. Health information-seeking behaviour in adolescence: the place of the internet[J]. Social science & medicine, 2005, 60(7): 1467-1478. Cited in this article [2]

[26]	ZIELKE M A, ZAKHIDOV D, HARDEE G, et al. Developing virtual patients with VR/AR for a natural user interface in medical teaching[C]//Proceedings of 2017 IEEE 5th international conference on serious games and applications for health (SeGAH). Perth: IEEE, 2017: 1-8. Cited in this article [1]

[27]	MCEWAN M, WILLS E M. Theoretical basis for nursing[M]. Philadelphia: Lippincott Williams & Wilkins, 2021. Cited in this article [1]

[28]	KUNYK D, OLSON J K. Clarification of conceptualizations of empathy[J]. Journal of advanced nursing, 2001, 35(3): 317-325. Cited in this article [1]

[29]	WU Y. Empathy in psychotherapy: using conversation analysis to explore the therapists’ empathic interaction with clients[J]. Southern African linguistics and applied language studies, 2019, 37(3): 232-246. Cited in this article [1]

[30]	WADE G H, KASPER N. Nursing students’ perceptions of instructor caring: an instrument based on Watson’s theory of transpersonal caring[J]. Journal of nursing education, 2006, 45(5): 162-168. Cited in this article [1]

[31]	TYNER R. Elements of empathic care for dying patients and their families[J]. The nursing clinics of North America, 1985, 20(2): 393–401. Cited in this article [1]

[32]	DERKSEN F, BENSING J, KUIPER S, et al. Empathy: what does it mean for GPs? a qualitative study[J]. Family practice, 2015, 32(1): 94-100. Cited in this article [1]

[33]	PEPLAU H E. Interpersonal relations in nursing: a conceptual frame of reference for psychodynamic nursing[M]. New York: Springer Publishing Company, 1991. Cited in this article [1]

[34]	DOWLING M. From Husserl to van Manen. A review of different phenomenological approaches[J]. International journal of nursing studies, 2007, 44(1): 131-142. Cited in this article [1]

[35]	NEUMANN M, BENSING J, MERCER S, et al. Analyzing the “nature” and “specific effectiveness” of clinical empathy: a theoretical overview and contribution towards a theory-based research agenda[J]. Patient education and counseling, 2009, 74(3): 339–346. Cited in this article [1]

[36]	REICH S M. Connecting offline social competence to online peer interactions[J]. Psychology of popular media culture, 2017, 6(4): 291.

[37]	SOMOGYI R L, BUCHKO A A, BUCHKO K J. Managing with empathy: can you feel what I feel?[J]. Journal of organizational psychology, 2013, 13(1): 32-42. Cited in this article [1]

[38]	HOFFMAN M L.Empathy and moral development: Implications for caring and justice[M]. Cambridge: Cambridge University Press , 2001. Cited in this article [2]

[39]	IRVING P, DICKSON D. Empathy: towards a conceptual framework for health professionals[J]. International journal of health care quality assurance, 2004,17(4): 212-220. Cited in this article [1]

[40]	NORTHOUSE P G, NORTHOUSE L L. Health communication: strategies for health professionals[M].New York: Appleton and Lange, 1992. Cited in this article [1]

[41]	DERKSEN F, BENSING J, LAGRO-JANSSEN A. Effectiveness of empathy in general practice: a systematic review[J]. British journal of general practice, 2013, 63(606): e76-e84. Cited in this article [1]

[42]	CLARK A J. Empathy: an integral model in the counseling process[J]. Journal of counseling & development, 2010, 88(3): 348-356. Cited in this article [1]

[43]	GREASON P B, CASHWELL C S. Mindfulness and counseling self-efficacy: the mediating role of attention and empathy[J]. Counselor education and supervision, 2009, 49(1): 2-19.

[44]	TRUSTY J, NG K-M, WATTS R E. Model of effects of adult attachment on emotional empathy of counseling students[J]. Journal of counseling & development, 2005, 83(1): 66-77. Cited in this article [1]

[45]	ZAKI J. Empathy: a motivated account.[J]. Psychological bulletin, 2014, 140(6): 1608. Cited in this article [1]

[46]	YADEN D B, HAIDT J, HOOD JR R W, et al. The varieties of self-transcendent experience[J]. Review of general psychology, 2017, 21(2): 143-160. Cited in this article [1]

[47]	EISENBERG N. Empathy-related emotional responses, altruism, and their socialization[J]. Visions of compassion: western scientists and Tibetan Buddhists examine human nature, 2002, 135: 131-164. Cited in this article [2]

[48]	GERDES K E, SEGAL E. Importance of empathy for social work practice: integrating new science[J]. Social work, 2011, 56(2): 141-148. Cited in this article [1]

[49]	ZAKI J, BOLGER N, OCHSNER K. It takes two: the interpersonal nature of empathic accuracy[J]. Psychological science, 2008, 19(4): 399-404. Cited in this article [1]

[50]	MAIN A, WALLE E A, KHO C, et al. The interpersonal functions of empathy: a relational perspective[J]. Emotion review, 2017, 9(4): 358-366. Cited in this article [2]

[51]	GREENSON RALPH R. Empathy and its vicissitudes[J]. International journal of psycho-analysis, 1960, 41: 418-424. Cited in this article [1]

[52]	HOLLAN D. Being there: on the imaginative aspects of understanding others and being understood[J]. Ethos, 2008, 36(4): 475-489.

[53]	HOLLAN D. Emerging issues in the cross-cultural study of empathy[J]. Emotion review, 2012, 4(1): 70-78. Cited in this article [1]

[54]	MARCO IACOBONI M D. Face to face: the neural basis of social mirroring and empathy[J]. Psychiatric annals, 2007, 37(4): 236. Cited in this article [1]

[55]	VAN NOORDEN T H J, HASELAGER G J T, CILLESSEN A H N, et al. Empathy and involvement in bullying in children and adolescents: a systematic review[J]. Journal of youth and adolescence, 2015, 44: 637-657. Cited in this article [1]

[56]	蒋永福. 图书馆与知识组织——从知识组织的角度理解图书馆学[J]. 中国图书馆学报, 1999, 25(5): 19-23.（JIANG Y F. Libraries and knowledge organization——understanding library science from the perspective of knowledge organization[J]. Journal of library science in China, 1999, 25(5): 19-23.） Cited in this article [1]

[57]	LIU Y. The application of virtual reality in empathy establishment: foresee the future[C]// 2020 5th international conference on computational intelligence and applications. Beijing: IEEE, 2020: 188-193. Cited in this article [2]

[58]	SHEN L, FENG Y. CDL: curriculum dual learning for emotion-controllable response generation[EB/OL].[2023-03-12]. http://export.arxiv.org/abs/2005.00329v3. Cited in this article [1]

[59]	XU C, ZHAO J, LI R, et al. Change or not: a simple approach for plug and play language models on sentiment control[C]//Proceedings of the AAAI conference on artificial intelligence. Vancouver: ACM, 2021, 35(18): 15935-15936. Cited in this article [1]

[60]	MILLS J, LODGE D. Affect, emotional intelligence and librarian-user interaction[J]. Library review, 2006. 55(9): 587-597. Cited in this article [1]

[61]	O’REILLY T. What is Web 2.0: design patterns and business models for the next generation of software[J]. Communications & strategies, 2007(1): 17. Cited in this article [1]

[62]	CORRADINI A, ANTONIETTI A. Mirror neurons and their function in cognitively understood empathy[J]. Consciousness and cognition, 2013, 22(3): 1152–1161. Cited in this article [1]

[63]	BIRNBAUM G E, MIZRAHI M, HOFFMAN G, et al.What robots can teach us about intimacy: the reassuring effects of robot responsiveness to human disclosure[J]. Computers in human behavior, 2016, 63: 416-423. Cited in this article [1]

[64]

PELAU C, DABIJA D-C, ENE I. What makes an AI device human-like? the role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry[J]. Computers in human behavior, 2021, 122: 106855. Cited in this article [1]

[65]	DE KERVENOAEL R, HASAN R, SCHWOB A, et al. Leveraging human-robot interaction in hospitality services: incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots[J]. Tourism management, 2020, 78: 104042. Cited in this article [1]

[66]	HOWICK J, REES S. Overthrowing barriers to empathy in healthcare: empathy in the age of the Internet[J]. Journal of the royal society of medicine, 2017, 110(9): 352–357. Cited in this article [1]

[67]	LIU Y, SHI J, ZHAO C, et al. Generalizing factors of COVID-19 vaccine attitudes in different regions: a summary generation and topic modeling approach[J]. Digital health, 2023, 9: 20552076231188852. Cited in this article [1]

[68]	YING G, JIN Y, BAO C, et al. Research on screening of empathy information based on image recognition and data mining[J]. IEEE access, 2020, 8: 153192-153201. Cited in this article [1]

[69]	CURRAN M T, GORDON J R, LIN L, et al. Understanding digitally-mediated empathy: an exploration of visual, narrative, and biosensory informational cues[C]//Proceedings of the 2019 CHI conference on human factors in computing systems. Glasgow: ACM, 2019: 1–13. Cited in this article [1]

[70]	XI N, CHEN J, GAMA F, et al. The challenges of entering the metaverse: an experiment on the effect of extended reality on workload[J]. Information systems frontiers, 2023, 25(2): 659-680. Cited in this article [1]