Empirical Analysis on Factors Affecting User Behavior in Social Commerce

Xu Jiayi, Lin Tiantian, Gan Chunmei

Knowledge Management Forum ›› 2017, Vol. 2 ›› Issue (1) : 55-68.

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PDF(836 KB)
Knowledge Management Forum ›› 2017, Vol. 2 ›› Issue (1) : 55-68. DOI: 10.13266/j.issn.2095-5472.2017.007

Empirical Analysis on Factors Affecting User Behavior in Social Commerce

  • Xu Jiayi, Lin Tiantian, Gan Chunmei
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Abstract

[Purpose/significance] This paper aims to discover the factors affecting user behavior in the derivative situation of e-commerce, social commerce, and explore the sustainable development and related marketing advice of it. [Method/process]This paper put forward a theoretical model of factors affecting user behavior in social commerce by integrating emotional state impact into the Stimulus-Organism-Response (S-O-R) framework. 277 valid samples were collected by questionnaires and PLS. [Result/conclusion]The results show that information quality and tie strength significantly affect user emotional states, while emotional states positively affect user behavior. In addition, graphic features of business information have indirect effects on user emotional states, while it has direct effect on purchase intention.

Key words

social commerce / S-O-R framework / emotion / user behavior

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Xu Jiayi, Lin Tiantian, Gan Chunmei. Empirical Analysis on Factors Affecting User Behavior in Social Commerce[J]. Knowledge Management Forum. 2017, 2(1): 55-68 https://doi.org/10.13266/j.issn.2095-5472.2017.007
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