Abstract
[Purpose/significance] This article intends to figure out whether and how e-government can act on the development of the public-service oriented government. [Method/process] On the view of the service-oriented government, a structural model was built which consisted of information quality, function quality and service quality as s, citizen use and internal application as mediators, and e-government effectiveness as a dependent variable. Based on the survey data of local governments in seven cities, an empirical research on the effect of e-government was conducted. [Result/conclusion] The results show that information quality, function quality and service quality have different effects on citizen use and internal application. In particular, these three have significant effects on the use procedure, the use result and the future attention of users, and the information quality has certain restriction role in the internal application, even though it has certain promoting effect on building a service-oriented government. Furthermore, citizen use and internal application interact and influence each other, while citizen use has more significant effects. The effectiveness of e-government for the civil service has multiple dimensions and should be evaluated comprehensively at social, economic and political aspects. Finally, we suggest that the government should develop an innovative service model, change the ruling idea, and control the quality of the information service.
Key words
service-oriented government /
e-government /
quality /
effectiveness /
structural model
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Xiong Shuchu, Luo Yihui.
Study on the Impact Paths of the effect for E-government Based on the Perspective of Service-Oriented Governance[J]. Knowledge Management Forum. 2016, 1(5): 361-371 https://doi.org/10.13266/j.issn.2095-5472.2016.042
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