【目的/意义】 开展用户视角的基层图书馆服务效能评价研究，有利于促进基层图书馆提升服务效能，实现高质量发展。 【方法/过程】 依据使用与满足理论，构建用户视角的基层图书馆服务效能“知晓—利用—满意”评价框架，参考已有成果设计一个简明的评价指标体系，运用问卷调查和访谈的方法收集用户意见，对指标体系进行优化，开展试验调查收集数据，计算指标值。 【结果/结论】 构建的评价框架和指标体系突出用户视角的服务效能评价，符合当前国际公共图书馆评价趋势，能够反映基层图书馆的真实水平和优劣之处，是对我国公共图书馆评估定级标准的补充。每年由区/县图书馆或委托第三方组织实施服务效能评价，有利于提高基层图书馆的知晓率、利用率和满意度，进而提高我国公共图书馆的整体服务效能，满足公众对图书馆界的期待。

[Purpose/Significance] Evaluating service efficiency from a user perspective is crucial for grassroots library to enhance their performance and achieve high-quality development. [Method/Process] Based on the theory of uses and satisfaction, this study first constructed an "Awareness-Utilization-Satisfaction" evaluation framework for the service efficiency of grassroots library from the perspective of users. Then, a concise evaluation indicator system was designed with reference to the existing results. The indicator system was further optimized by collecting users' opinions through questionnaires and interviews. Finally, A pilot survey was carried out to collect data for calculating the indicator values. [Result/Conclusion] The constructed evaluation framework and indicator system highlight the user perspective of service efficiency evaluation, aligning with the current trend of international public library evaluation. They could reflect the true level, advantages and disadvantages of grassroots library, thereby serving as a valuable supplement to China's national Evaluation and Grading Standards for Public Library. If it is implemented by the district/county library or the third party organization every year, it would be conducive to improving the awareness rate, utilization rate and satisfaction of the grassroots library, ultimately improving the overall service efficiency of China's public library, and better meeting the public's expectation for the library circle.