[目的/意义] 在新发展阶段、新发展理念、新发展格局下，传统的营商环境不能满足企业，尤其是实体经济企业、中小微企业和民营企业发展的需要。[方法/过程] 应用知识管理理论，把营商环境作为创新的知识产品和知识服务体系考量，从知识创新和知识服务以及知识管理视角，分析社会经济系统集知识创新与知识服务的知识管理特征，构建包括宏观、中观、微观层面外部环境和企业内部环境的广义营商环境，将为企业发展，尤其是实体经济企业、中小微企业和民营企业发展，以及绿色、高质量与数字经济发展提供良好的营商环境和系统的营商知识服务。[结果/结论] 广义营商环境既具有知识管理上的创新，又将能够解决营商环境所面临的瓶颈问题。

[Purpose/significance] Under the environment of the new development stage, new development concept, and new development pattern, the traditional business environment cannot meet the needs of enterprises, especially the real economy enterprises, small and medium-sized micro-enterprises, and private enterprises to develop. [Method/process] This paper applied knowledge management theory and considered the business environment as an innovative knowledge product and knowledge service system to analyze the knowledge management characteristics of a socio-economic system integrating knowledge innovation and knowledge service from the perspective of knowledge innovation and knowledge service, and constructed a general business environment including macro-micro levels and the internal environment of enterprises, which will provide the condition of enterprise development, especially the real economy enterprises, small, medium and micro enterprises, and private enterprises, as well as the development of green, high-quality and digital economy to provide a good business environment and systematic business knowledge services. [Result/conclusion] The general business environment is both innovative in knowledge management and can be used to solve the bottleneck problems caused by the business environment.